MAINTENANCE PROCEDURES

You are responsible for keeping your property in a clean and damage free condition. Any damage that is caused by you will be backcharged to you and your responsibility to pay in a timely manner.

You are responsible for changing your HVAC filters quarterly!

Non – Emergency Maintenance:

If you have a non-emergency request for maintenance, please log in to your portal and submit it there. We recommend attached photos to help us determine the best way to address your issue. We will receive updates through your portal once it has been submitted. Please note that nonemergency maintenance may take up to 14 business days to address.

Rental Emergencies:
Please carefully read the following information and instructions to determine what classifies as a rental emergency and what to do in the case of an emergency.

Gas Leaks – If you smell gas in your apartment, immediately contact your gas provider to stop the leak. Once the leak has been stopped, contact the office through your portal.

Smoke and/or Fire – Contact 911 or the Fire Department and then contact the office through your portal. If there has been damage to the property due to a fire please contact us immediately.

Flooding – You should attempt to cut off the water at the appropriate plumbing cut-offs. You may also contact your water provider to turn the water off to the property. Once the water has been turned off, contact the office. Please take appropriate measures to keep your personal property from being damaged.

Sewer Back-Ups – If the sewer is backing up into the house, please take appropriate measures to keep your personal property from being damaged. If you are unable to immediately reach someone on the emergency line, you may call your sewer service provider.

Storm and/or Wind Damage – Contact the office concerning any damage to the property, document the damage and take precautions to protect your personal belongings.

Burglary – Immediately contact 911 or the Police Department to file a report and then contact the office.

No Air-Conditioning/No Heat – No air conditioning or heat in extreme temperatures is considered an emergency. Submit a request through your portal and we will contact the appropriate repairman to resolve the issue.

PLEASE NOTE THAT THERE IS A DIFFERENCE BETWEEN A MAINTENANE REQUEST AND AN IMPROVEMENT, UPGRADE OR REPLACEMENT.